0

Returns, Refunds & Cancellation Policy

Last updated: November 2026

We want you to love what you order from Gadget Guru. Please read this policy before placing your order.

1. No change-of-mind returns

All our gadgets are sold on a no-return basis for change of mind. This includes not liking the product, ordering by mistake, finding it cheaper elsewhere, or no longer needing it.

2. Damaged, defective or wrong item? We’ve got you

You are eligible for a free replacement or full refund if the product you receive is:

  • Physically damaged in transit
  • Defective or not working out of the box
  • A different product, colour or variant from what you ordered
  • Missing parts or accessories listed on the product page

To be eligible:

  • Report the issue within 48 hours of delivery
  • Share a clear, uncut unboxing video showing the sealed package being opened and the issue
  • Keep the product, box and all accessories in their original condition

Requests without an unboxing video, or raised after 48 hours, may not be eligible.

3. Cancellations

  • You can cancel your order before it is dispatched for a full refund. Just message us on WhatsApp with your order number.
  • Once an order has been dispatched, it cannot be cancelled.

4. Refused or undelivered orders

If an order is refused at delivery, or returned because of an incorrect address or the customer being unreachable, the refund will be made after deducting shipping and handling charges.

5. Refund timeline

Approved refunds are processed to your original payment method within 5–7 business days. Your bank may take a few extra days to show the amount.

6. How to raise a request

WhatsApp us at +91 99719 75075 with:

  • Your order number
  • A short description of the issue
  • Your unboxing video and photos

We usually respond within 24 hours.

7. Consumer rights

This policy does not affect your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.