Returns, Refunds & Cancellation Policy

Last updated: November 2026

Damaged, defective or wrong items

If you receive a damaged, defective or incorrect product, contact us within 7 days of delivery with your order number and an unboxing video or photos. After verification we’ll offer a free replacement or a full refund.

Change-of-mind returns

As our products are hygiene-sensitive electronic gadgets, we don’t accept change-of-mind returns once the product has been delivered and opened.

Cancellation

You can cancel your order before it’s dispatched by messaging us on WhatsApp. You’ll get a full refund. Orders that have already been dispatched can’t be cancelled.

Refund timeline

Approved refunds are processed to your original payment method within 5–7 business days. Your bank may take a little longer to show the amount.

How to raise a request

WhatsApp us with your order number, the issue, and photos or a video.